Free Programs and Special Events
If you are registered for a free program and will be unable to attend, we request a minimum of 48 hours notice. More advance notice is appreciated. Tuition for Special Events is nonrefundable and nontransferable.
General Cancellation and Transfer Policy
(not applicable to the Professional Coaching Course)
You may cancel 30 days or more prior to the starting date of the program, and your tuition is fully refundable minus the non-refundable deposit. If you cancel between 30 and 14 days prior, we will refund 50% of the program fee. No refunds are possible after 14 days prior to the starting date.
You are welcome to transfer your entire tuition to a future course, once only. You can either transfer or take a refund according to the above schedules; you may not transfer the deposit and receive a refund on the balance. Request for a transfer must be made prior to the start of the course and be completed within one year.
You may substitute another student in your place at any time prior to the start of the program at no cost.
Professional Coaching Course
Cancellation and Transfer Policy
These policies are effective as of the time you submit your deposit. Please note that if you are not accepted into the program for which you've applied, your deposit will be fully refunded.The tuition is due and payable one month before the program begins. You are welcome to request an alternate payment plan (including the ones suggested on our site, which we always accept), but the financial obligation for the tuition is incurred at this time.
You may cancel 30 days or more prior to the starting date of the program, and your tuition is fully refundable minus the non-refundable deposit. If you cancel between 30 and 14 days prior, we will refund 50% of the program fee. If you are on a payment plan and have not yet paid in full, 50% of the program fee becomes immediately due and payable. No refunds are possible after 14 days prior to the starting date.
You may not transfer to another program, nor substitute another student in your place.
If you withdraw from the program at any time for any reason, we will not refund your tuition. If the tuition is being paid in installments, and you withdraw from the program at any time for any reason, the full amount becomes immediately due and payable.
Reimbursement for Cancelled Courses
If fewer than 10 participants enroll in a class, we reserve the right to cancel it. Should this occur, all tuition collected to date will be refunded. Though it is not typical that our programs are cancelled, to avoid confusion and disappointment, we suggest that participants who are traveling for the course secure insurance and/or refundable tickets. No refund will be provided by New Ventures West on airline tickets or accommodations.
We always try to accommodate absences resulting from emergencies such as severe illness, accidents, and so on. Especially with the Professional Coaching Course, however, adjustments can be challenging. Therefore we are not able to accommodate requests for transfers for any other reason, such as work scheduling issues, family reunions, or the World Cup, for example.
Emily Duncan, Former Vice President
Employee Engagement and Diversity, Hewlett-Packard