Spring 2016
Full Understanding & Complete Response, Part II
“The roots of resilience … are to be found in the sense of being understood by and existing in the mind and heart of a loving, attuned and self-possessed other.” – Diana Fosha
Featured Article • Full Understanding & Complete Response, Part II
Full Understanding & Complete Response, Part II
by James Flaherty
At some point coaches usually notice that their effect on clients doesn’t start at the first coaching session or even as they ask their first intake question. Rather it starts when the coach turns towards the client and directs attention to her. The quality of attention is vastly important at this stage.
Do we turn with soft eyes, a welcoming expression, an open heart? Or are we full of the momentum of the meeting we just left, our own performance anxiety, or a social mask of pleasing, challenging, or practiced professional neutrality?
Our client is a social being with a nervous system evolved over millennia of communal life to immediately and automatically respond to these social cues. Consequently, her body will shift according to her perception of safety or danger.

Her breathing will slow and deepen or become more shallow and rapid. Her throat will relax, preparing her voice to be in its normal range or tighten, pitching her voice higher than normal. Her pupils will widen to take in the whole situation or narrow to look for and focus on potential threat. Her eardrums will remain in a neutral state or flex to hear more acutely in the range where danger may appear.
And of course the analog of these events is happening in the coach as well.
Almost always these body events happen outside of awareness, yet they determine the depth of contact between coach and client, shape the possibilities for trust, and establish the limits and types of mutual influence.
In other words, the client senses our attunement or not. She can tell if our heart is open or not. She will detect our caring or its lack. Her body, her nervous system will relax, feel safety or anxiety.
It’s on this foundation that we understand our client or come away with a very partial, distorted view of her. Here are some predictable consequences when we don’t turn toward our client with presence and love:
- We detect the client’s subtle or obvious anxiety and become anxious ourselves, which triggers more anxiety in the client and so on.
- The client stays guarded and never gets to what is really most central for her. Consequently, the client never fully commits because the coaching engagement never seems that important or engaging or meaningful. Besides, most of us never jump into the unknown unless we’re accompanied by someone we trust.
- We decide that the client is difficult, closed, not self-aware, or maybe even “uncoachable.” What happens when our client detects all this in her own body?
So maybe you can see from this view how many of us misdiagnose what’s really going on when our coaching programs become difficult, stuck or murky.
Does this shed any light on current or recent coaching engagements for you?
To be someone who can turn toward our clients in the way described, we must ourselves be held in the mind and heart of someone who is loving, attuned and self-possessed, which I take to mean someone who is present and in contact with his own experience moment by moment. Otherwise we are either retreating, contracting, collapsing from life or charging through it fully armored, defended and ruthlessly ambitious. That’s what happens when we don’t have resilience.
How then do we live in the mind and heart of such person? I suggest an answer that is both simple and eternally challenging. Live with an open heart: open to everyone, open to all experience. Trying to open our hearts at just the right moment—when we encounter a potential partner/lover—and otherwise staying protected likely will never work. We will be too late, and besides, how can we sense the relational possibility with a closed heart?
Living with an open heart also discloses a world of wonder, richness and clarity that brings tremendous power to our coaching. Nothing can replace it: no amount of razor-sharp brilliance or charisma or persuasive/manipulative force.
To understand our client, then, we must turn to her with genuine caring so that she will respond with authentic openness, candor and courage. Genuine caring is an expression of an open heart, which we cultivate every day in every encounter with others and with experience.
Living in such a way takes a lifelong commitment, really a vow. Vows call on us to build the body, by daily practice, which can live up to the commitments we’ve made.
If you are ready to begin this cultivation, you can start with the Practice of the Quarter and also by reading the extraordinary book reviewed here.
Take care of yourself.
Love,

p.s. Here’s Part 1 of this article
Practice • Keeping Your Heart Open
Focus: Keeping Your Heart Open
Duration: You don’t have to do this practice forever; say just for the next 50 years.
The quality of your life and that of everyone else you meet will be greatly affected by your dedication to the practice.
Please stop three to five times per day, ask yourself the following questions and please immediately correct according to what you discover.
During this period of time:

- Did I keep my heart open? To everyone? To everything that I was experiencing? What was my life like from this place?
- If I closed my heart, what were the surrounding inner and outer events?
- If I closed my heart, what did that reveal to me about my current narrative, healing that’s necessary, or the present state of my self-care?
- What will I do to keep my heart open?
Poetry & Reading
Poems of the Quarter
[i carry your heart with me(i carry it in]
e. e. cummings
i carry your heart with me(i carry it in
my heart)i am never without it(anywhere
i go you go,my dear;and whatever is done
by only me is your doing,my darling)
i fear
no fate(for you are my fate,my sweet)i want
no world(for beautiful you are my world,my true)
and it’s you are whatever a moon has always meant
and whatever a sun will always sing is you
here is the deepest secret nobody knows
(here is the root of the root and the bud of the bud
and the sky of the sky of a tree called life;which grows
higher than soul can hope or mind can hide)
and this is the wonder that’s keeping the stars apart
i carry your heart(i carry it in my heart)

When I Heard at the Close of Day
Walt Whitman
When I heard at the close of the day how my name had been receiv’d with plaudits in the capitol, still it was not a happy night for me that follow’d,
And else when I carous’d, or when my plans were accomplish’d, still I was not happy,
But the day when I rose at dawn from the bed of perfect health, refresh’d, singing, inhaling the ripe breath of autumn,
When I saw the full moon in the west grow pale and disappear in the morning light,
When I wander’d alone over the beach, and undressing bathed, laughing with the cool waters, and saw the sun rise,
And when I thought how my dear friend my lover was on his way coming, O then I was happy,
O then each breath tasted sweeter, and all that day my food nourish’d me more, and the beautiful day pass’d well,
And the next came with equal joy, and with the next at evening came my friend,
And that night while all was still I heard the waters roll slowly continually up the shores,
I heard the hissing rustle of the liquid and sands as directed to me whispering to congratulate me,
For the one I love most lay sleeping by me under the same cover in the cool night,
In the stillness in the autumn moonbeams his face was inclined toward me,
And his arm lay lightly around my breast – and that night I was happy.
A Wish
Robert Creeley
So much rain
to make the mud again,
trees green
and flowers also.
The water which
ran up the sun
and down again,
it is the same.
A man of supple
yielding manner
might, too, discover
ways of water.
Mind’s Heart
Robert Creeley
Mind’s heart, it must
be that some
truth lies locked
in you.
Or else, lies, all
lies, and no man
true enough to know
the difference.
Book of the Quarter
The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma
Bessel van der Kolk, M.D.
Penguin Books, 2015
Paperback, 464 pages
The author has worked with people shaped by trauma from the early 70s—vets from Vietnam, The Korean War and World War II. Since then he has worked with children, teens, abused women and people who have gone through the most horrific situations.
He was around when drugs were introduced to people with PTSD and when MRI scans first revealed the consequences of trauma on brain function. He’s a Harvard-trained physician who knows all the consequential thinkers and practitioners in the field. In sum, he knows his stuff from deep research, intimate collaboration and decades of clinical practice.
And he has a good heart and he can really write and his book is clear, easily accessible and generous with stories, photographs and charts.
He explains / shows / explores the roots of the painful, destructive, persistent, dysfunctional behavior in our culture and, even more importantly, points to what we can do about it.
By taking on this topic in a full way the author reveals the essential heart of our humanity and what blocks too many of us from the experience of loving and being loved, contributing, and living in meaning and serenity.
A masterwork of insight, compassion and skillful means. Indispensable for anyone who wants to be helpful in lessening suffering, including their own.
— James Flaherty

News & Updates
In Loving Memory
The New Ventures West community lost a precious member this spring. Pamela Pritchard, a longtime PCC leader in Canada, passed away in her home in Ottawa following a long illness.
Even before she came to the first-ever PCC in Canada, Pamela had an illustrious career working with major cultural and community transformations. She had an extraordinary ability to bring people together in a warm and friendly environment where difficult issues could be resolved. That’s why she called her consulting company “Convivium”: living together harmoniously.
Pamela was a key supporter in bringing NVW to South Africa and was a beacon for human development in her home town of Ottawa. One of her proudest accomplishments was establishing a Diamond Heart cohort where people could come together for mutual support in facing all the obstacles, large and small, in our unfoldment.
Even during the last several years of her very difficult illness, she remained present and extraordinarily transparent and candid. She taught us by example what it’s like to face death with graciousness and love.
No one who ever met her will forget the radiant warmth of her presence.
Some words from her friends and colleagues:
Ma bien aimée collègue, amie et âme soeur Pamela Pritchard s’est éteinte le 5 avril dernier à la suite d’une longue maladie. Elle était membre du corps professoral de New Ventures West depuis plus de 10 ans et a fondé et dirigé avec moi l’école de coaching Convivium depuis 2009. Pamela a touché les vies d’innombrables personnes avec son regard juste et profond, son grand amour et son dévouement sans borne pour que notre monde grandisse avec humanité et conscience. Je lui rends hommage en sachant que son travail se poursuit à travers les voix et les cœurs des élèves, collègues et amis inspirés par son œuvre.
Avec amour,
—Charles Brassard
She taught us, always, by being herself in all her piercing, truth-telling beauty—not an easy place for her to arrive, she met many demons, healed many traumas, unblinkingly looked directly at annihilation many times and became someone most rare: a beacon, a full, real, embodied instance of the power of living for, from and into the truth. Wow.
—James Flaherty
Argentina
The first Spanish language Associate Coaching Course was led by Fabian Di Felice in Buenos Aires (1). Ten students from Brazil and Argentina completed the course. Congratulations to all! The next course there begins this month.
Switzerland
The Centre for Coaching in Switzerland hosted their first daylong masterclass, “Coaching the Body,” for ACC and PCC grads (2). They also completed their second Associate Coaching Course earlier this spring (6). The third program starts in Geneva in September.
South Africa
Congratulations to the graduates of PCC “10” (3) who finished their year in Cape Town in March. These fine coaches went on to offer free coaching sessions as part of the “Coaches for Freedom” initiative on the South African public holiday Freedom Day.
Singapore
Sarita guided another group in slaying their nasty inner critics in February (4). A few weeks later, James Flaherty spoke to a packed house at an ICF Chapter event on the topic of “Listening With Your Whole Body” (5).
And we are delighted to welcome NVW faculty member Vivek Saxena and PCC graduate Cathy Johnson as our new Asia-Pacific representatives. This dream team will now be leading our enrollment efforts and managing production of all our courses in Singapore.
Graduate News
Letter from the Graduate Director

Dear Friends,
As I sit here thinking about each of you, our community and the fleeting nature of earthly life, a poem and story arose to share with you.
First:
God speaks to each of us as he makes us,
then walks with us silently out of the night.
These are the words we dimly hear:
You, sent out beyond your recall,
go to the limits of your longing.
Embody me.
Flare up like a flame
and make big shadows I can move in.
Let everything happen to you: beauty and terror.
Just keep going. No feeling is final.
Don’t let yourself lose me.
Nearby is the country they call life.
You will know it by its seriousness.
Give me your hand.
—Rainer Maria Rilke, Book of Hours, I 59 (emphasis mine)
And:
Abbot Lot went to see Abbot Joseph and said, ‘Father, according as I am able, I keep my rule (of life), and my fast, my prayer, meditation, and contemplative silence; and according as I am able I strive to cleanse my heart of bad thoughts: now what more should I do?’ The elder rose up in reply and stretched out his hands to heaven, and his fingers became like lamps of fire. He said, ‘Why not become all flame?’
—The Sayings of the Desert Fathers
Love to you all,

Adam Klein, Graduate Director
Integral Coaches in Georgia

A group of NVW alumni in Atlanta had their first meeting this spring.
Front row from L to R: Afsaneh Abrishamchi, Debra Hiers, Nancy Scheel
Back row from L to R: Rita Wuebbeler, Plamen Russev, Rubina Malik
Missing: Jim Colwick, Meredith Walters, and Linda Hipsman
The alumni Facebook group is a great way to connect with your local cohort. Email me for an invitation to join.
ICF Updates

ICF has made some important changes to their credentialing requirements, taking effect this fall. Scroll to the bottom of this page to read about what’s new.
Congratulations and welcome to our new graduates!
Nazeema Ahmed, Cape Town, South Africa
Jacqui Bourne, Cape Town, South Africa
Winn Clark, Paso Robles, CA, USA
Marlene Clarke Axinn, Berkeley, CA, USA
Wendy Cooke, Cape Town, South Africa
Marj Davidson, Gauteng, South Africa
Gavin De Kock, Gauteng, South Africa
Ellen Edwards, Gauteng, South Africa
Laura Dionne, Forest Grove, OR, USA
Katrina Ferguson, Alpharetta, GA, USA
Kara Festa, Tucson, AZ, USA
Gangotri Garg, Lincoln, CA, USA
Ayesha Hamid, San Jose, CA, USA
Gerry Hansen, Corte Madera, CA, USA
Jackie Hendy, Campbell, CA, USA
Birgit Hoffmann, Windhoek, Namibia
Laura Hughes, Seattle, WA, USA
Rhonda Kay, Parker, CO, USA
Ndumi Khoza, Gauteng, South Africa
Yahya Mayet, Gauteng, South Africa
David McDonald, Corte Madera, CA, USA
Kathryn McMahon, Western Cape, South Africa
Vern Miller, Walnut Creek, CA, USA
Nothemba Mxenge, Gauteng, South Africa
Navid Nazemian, Dusseldorf, Germany
Dipuo Nkaunyane, Gauteng, South Africa
Christine Perry, Palo Alto, CA, USA
Nirala Ramlall, Pretoria, South Africa
Salvador Rivera, Oakland, CA, USA
Evan Sanders, Los Altos Hills, CA, USA
Caren Scheepers, Gauteng, South Africa
Andre Serfontein, Cape Town, South Africa
Preeti Shrikhande, Palo Alto, CA, USA
Joanne Simpson, Cape Town, South Africa
Rozanna Stipinovich, Gauteng, South Africa
Karen van der Meulen, Cape Town, South Africa
Sarita Vasa, Oakland, CA, USA
Vanessa Walsh, San Francisco, CA, USA
Fiona Watt, Gauteng, South Africa